1. Who is KUZ VAPE AUSTRALIA?

KUZ VAPE AUSTRALIA is the official distributor of disposable KUZ VAPE in Australia. KUZ VAPE AUSTRALIA is committed to delivering premium, signature disposable vapes. Discover unique, stylish vapes, smooth KUZ flavours, fast shipping via AusPost in just 1–3 business days, and worry-free purchases with secure PayPal payments.

2. Are your products genuine?

Yes — 100%. We only stock authentic products sourced directly from verified manufacturers.

3. How do I place an order?

It’s simple. Browse our website, add items to your cart, and check out securely in just a few clicks.

4. What payment methods do you accept?

We accept a wide range of secure payment options, including:

  • Credit/debit cards
  • Bank transfers
  • PayPal
  • Stripe
  • Afterpay
  • Klarna
  • Other secure payment gateways

5. Do you offer shipping?

Yes — we deliver Australia-wide via Australia Post.
Most orders arrive within 1–3 business days, depending on your location.

6. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and selected method.
You’ll see the full total before you place your order.

7. How do I track my order?

Once your order ships, you’ll get a confirmation email with a tracking number and link to track your parcel.

8. What’s your return policy?

We want you to be happy with your purchase. If there’s an issue, we offer refunds or replacements — just follow our return policy guidelines.

9. How do I return an item?

Email info@kuzvape.com.au with your order number and reason for the return.
Items must be unused and in original packaging.

10. How long does a refund take?

Refunds are usually processed within 2–8 business days after we receive and inspect the returned item.

11. Do your products come with a warranty?

Yes — all products come with a manufacturer’s warranty covering defects under normal use.

12. Is my payment info secure?

Absolutely. All payments go through encrypted gateways like PayPal and Stripe.
We don’t store your card details.

13. Can I cancel or change my order?

If your order hasn’t shipped yet, contact us ASAP and we’ll do our best to assist.

14. What if I receive a faulty or incorrect item?

Contact us right away. We’ll replace or refund it at no extra cost to you.

15. How can I reach customer service?

Email us at info@kuzvape.com.au — we aim to reply within 24 hours.

16. Do you run any discounts or promos?

Yes! We regularly offer discounts and special deals.
Sign up to our newsletter or follow us on social media to stay updated.

17. How can I stay informed about KUZ VAPE AUSTRALIA offers and news?

Subscribe to our email newsletter and follow us on social platforms like Facebook and Instagram for the latest news and deals.

18. Do you sell gift cards?

Yes — KUZ VAPE AUSTRALIA gift cards are available on our site and make a great gift.

19. Can you help me choose a product?

Definitely. Get in touch with our team for personalised advice and recommendations.

20. Do you offer a referral program?

Yes — our referral program rewards you for bringing in new customers.
Email us for details on how to get started.

Still have questions? Reach out anytime.
Thanks for choosing KUZ VAPE AUSTRALIA— we appreciate your support.